TERMS & CONDITIONS

Welcome to the Chenese Bean Makeup Artistry website! Glad you're here. By using the services provided, you’re agreeing to the Terms and Conditions. If you have any questions or concerns about them, feel free to reach out.

APPOINTMENTS (IN-STUDIO & ON-LOCATION)

Booking Appointments: To secure an appointment, a non-refundable retainer is required. A payment of 50% of the total cost must be made when booking, with the remaining balance due on the day of the appointment before leaving. Leaving and/or paying at a later time is not allowed.

Tardiness: There is a 15-minute grace period for late arrivals. After that, the appointment may be canceled. If it can still be accommodated, a $25 late fee will apply.

Rescheduling: Appointments must be rescheduled using the "Confirmation Email" received at the time of booking. Rescheduling allows the retainer to be applied to a new date. If one is not provided, a coupon code in the amount paid will be sent for rescheduling.

Cancellations: To cancel an appointment, please refer to the "Confirmation Email" sent at the time of booking.

• Cancellations made 48 hours or more in advance: The retainer and all payments made are non-refundable. However, all monies submitted can be transferred to a new date or applied as credit toward future services.

• Cancellations made less than 48 hours before the appointment: The retainer and all payments made are non-refundable, non-transferable, and cannot be used as credit for future services.

• In the event that Chenese is unable to fulfill the appointment (due to family emergency, illness, travel/flight delays, severe weather, or force majeure): A trusted substitute artist will be arranged to complete the service. If no substitute is available, a full refund of all monies paid will be issued within 5-10 business days. However, if the client chooses not to proceed with the substitute artist, it will be considered a cancellation on their part, and the standard cancellation policy will apply.

No Call / No Show: Failure to notify of not arriving results in the forfeiture of all payments. Retainers and payments are non-refundable and non-transferable. Future appointments will require approval, and no refunds will be given.

Last Minute Scheduling & Same Day Requests: Appointments scheduled with less than 24 hours' notice are considered last minute and will incur a $35 urgency fee. This fee is waived for 'Glam & Go' VIP members. To enjoy this benefit and more, visit chenesebean.com/member to join.

Preparedness: Please arrive with a clean face, free from makeup of any kind. If makeup is present, clients will need to remove it themselves before the appointment starts, which may cause delays and result in a $25 late fee. It’s recommended to arrive 20 minutes early if makeup removal is needed.

Arriving Early: In-studio appointments start at the scheduled time. If arriving early, please stay in the waiting area until the appointment time.

Bringing Guests: Additional guests are not allowed in the office suite during services. They are welcome to wait in the lobby for the duration of the appointment.

Early Morning & After-Hours Fees: Appointments before 9 am and after 7:30 pm incur an additional $25 fee, except for members of the "Glam & Go" program.

Travel / Mileage: For locations outside the Cincinnati 45237 area, a round trip fee of $25 per hour applies per artist/stylist for distances exceeding 20 miles. For destinations beyond a 2-hour driving distance, please contact us to discuss.

Pets/Animals: For the safety and comfort of all parties, please ensure that any pets or animals are securely put away prior to Chenese (and additional artists if applicable) arrival. This helps maintain a professional environment and prevents distractions during the service.

Children: Kindly provide supervision for children to ensure they stay clear of the makeup area, preventing accidents and any contact with makeup, tools, and items within the workstation.

No Phones: Please avoid excessive phone use during the appointment, including calling, texting, scrolling on social media, and using devices such as Apple Watches, laptops, and iPads. This can impact the quality and timing of the service. If it continues, the appointment may be canceled, and the remaining balance will be due.

Brow Cleanup: To ensure a clean and complete makeup look, it is recommended to get brows done or groomed (waxing, threading, etc.) 1-2 days before the appointment. Contact us if a referral is needed.

Skin Allergens: If there is sensitive skin or allergies, please provide a list of products and ingredients that could potentially cause a reaction. This information must be provided 48 hours before the appointment.

• Chenese Bean Makeup Artistry is not liable for any allergic reactions or breakouts resulting from services. It is the client's responsibility to inform us in advance of any known allergies and decide whether to proceed with the services. If necessary, a sample test of makeup can be performed on the skin to check for any reaction.

Product Requirements & Recommendations: Due to liability reasons, bringing skincare, makeup, false lashes, and other products from a personal collection will not be used or applied by the artist.

Bringing Makeup & Essentials: Bringing makeup or items is not necessary. If specific products or lashes are required, please provide 48-72 hours' notice so they can be purchased before the appointment. For liability reasons, any items brought will not be used.

Liability & Cleanliness: We maintain the highest standards of cleanliness and hygiene. All brushes and makeup products are sanitized between each use. Please inform the makeup artist of any skin conditions before makeup application. By agreeing to these terms, clients release Chenese Bean Makeup Artistry from any liability regarding skin complications due to allergic reactions. It is the client's responsibility to inform the makeup artist of any products that may cause an allergic reaction, and to provide a list of required products.

Right to Refuse Service: The makeup artist reserves the right to refuse service if she feels uncomfortable, threatened, disrespected, sexually harassed, verbally abused, or if the client and/or additional guests are uncooperative. Additionally, if the artist determines that the client has open facial wounds or a skin condition that could be infected or unsanitary, she has the right to refuse service. Service may be refused to prioritize the health, safety, and protection of our artist and brand.

Health & Safety: If experiencing symptoms of illness such as coughing, fever, respiratory issues, flu-like symptoms, shortness of breath, sore throat, or if diagnosed with COVID-19 or in contact with someone who has, please do not come to the appointment. It is important to quarantine for two weeks before scheduling an appointment.

Force Majeure. Rescheduling & Cancellations (COVID):

• Rescheduling: In the event that an appointment or event must be rescheduled due to a force majeure event, all monies paid will be transferred to the new rescheduled date (if Chenese Bean Makeup Artistry is available). If unavailable on the new date, any outstanding balance (with the exception of the non-refundable retainer) will be waived.

• Cancellations: If an appointment or event is canceled due to a force majeure event, all monies paid will not be refunded per normal policy, and the outstanding balance will be waived. A gift card in the amount of the retainer may be submitted for use at a later date, but this must be discussed to determine.

By booking with Chenese Bean Makeup Artistry, agreement to all terms & conditions above is acknowledged. The appointment is confirmed.

BY APPOINTMENT ONLY