1. How long is this membership for?
   The Glam and Go membership lasts for 6 months. If a member doesn't use up their appointments within that time, it's okay—they can use them until they run out.

2. If I don't use all of my appointments within the 6 months, are they transferable?
   Yes, are used until they run out. You have the option to renew or extend your plan at any given time.

3. How do I book my appointments?
   Appointments can be booked online using a special password-protected link provided to members only. This link is protected from non-members and grants access to priority booking and membership benefits. Members can find this link in their membership welcome email and membership card or by contacting Chenese directly.

   If you schedule an appointment outside of using the special link, you will be charged the original price and that appointment will not count as a membership appointment.

4. If I want an appointment before 9am, will I be charged the early morning fee?
   No, all members are exempt from the early morning fee.

5. If I make an appointment on the same day, will I be charged the last-minute fee at the time of booking?
   No, all members are exempt from the last-minute fee.

6. If I'm late to an appointment, will I be charged the late fee?
   Yes, the standard late fee policy applies to all clients, including members. The membership does not waive this fee.

7. How far in advance can I lock in an appointment to make sure my spot is available?
   Appointments can be reserved up to 6 months in advance to ensure availability. Booking early helps secure your preferred times and dates.

8. Can I substitute my membership appointment for another service?
   No, members must use their appointments as specified. However, all members receive a 25% discount on all other services and makeup classes. For example, a member on the Elite Plan (4 in-studio appointments) cannot substitute/switch an on-location appointment as an equal swap. On-location appointments to Elite members is 25% off.

9. Can someone else take my appointments?
   No, members cannot transfer their appointments. However, each membership includes one guest pass per period, allowing one family member or friend to enjoy the benefits. Only one guest pass is granted per membership period.

10. What happens if I move out of the area?
    If you move out of the area, no refunds are given for the unused portion of your membership. However, you can still enjoy the benefits of your membership through phone (includes FaceTime or VideoChat) and virtual services such as Q&A sessions, consultations, personal shopper assistance, virtual makeup application assistance and online classes.

Membership Options

The Glam & Go Membership is available in 3-month and 6-month terms at $99 per month. Membership fees are billed automatically each month for the duration of the selected membership term.

Membership Appointment Options

Members receive one appointment per month. Mix and match!

• In-Studio Makeup Appointment
• Artistry 1:1 Mini Session
• Personal Shopper

Up to 3 unused appointment credits can roll over during the active membership term only.

Booking Requirements

Appointments must be booked online and are subject to availability.

Available appointment times are Monday through Sunday from 6:00 AM to 8:00 PM.

Members receive priority scheduling and may request appointments with as little as 2 hours' notice during normal business hours, subject to availability.

Appointments requested overnight or outside normal business hours are not guaranteed. And require approval.

Membership Discounts

In addition to the 3 main appointment options, members receive will also receive:

• 20% Off On-Location Makeup Appointments
• 20% Off Full Face Makeup Lessons
• 20% Off Bridal Makeup (Wedding Day & Preview)
• 10% Off Added Guests/Group Bookings

Bridal minimum booking requirements remain in effect.

Hair services are not eligible for membership discounts.

When adding guests to an appointment, they must always be present with you. Their appointment can not be transferred nor conducted individually.

Complimentary Birthday Glam

Active members receive one complimentary in-studio makeup appointment during their birthday month. A personalized coupon code will be emailed to the member and may only be redeemed by the member. Unused birthday appointments expire at the end of the birthday month and may not be transferred, rolled over, exchanged for cash, or combined with other offers.

Travel & Mileage (On-Location Appointments)

On-location services exceeding 20 miles from the studio are subject to a mileage fee of $0.70 per mile round trip.

Hotel appointments require valet parking when applicable. Valet fees are the client's responsibility and may be billed directly to the hotel room.

Membership Usage

Membership appointments, benefits, and credits may only be transferred once. On active memberships.

Benefits have no cash value and cannot be exchanged for refunds, credits, or cash.

Cancellation & Rescheduling

All appointment cancellations and rescheduling requests are subject to the booking policies in effect at the time of the appointment.

Missed appointments and no-shows may result in the forfeiture of the appointment credit.

Membership Cancellation

Members may cancel at any time after satisfying the initial three or six-month commitment period.

Members are responsible for completing the full 3-month or 6-month commitment selected at enrollment.

A minimum thirty (30) days written notice is required.

Cancellation requests must be submitted by email.

Membership fees already paid are non-refundable.

Membership benefits expire at the conclusion of the membership term.

Changes to Membership

Chenese Bean Makeup Artistry reserves the right to modify membership benefits, pricing, terms, and conditions for future membership periods. Changes will not affect benefits already received during an active membership term.