• How does the Glam & Go Membership work?

  For $99 per month, members receive one Beauty Experience each month. Choose from an In-Studio Makeup Appointment, Makeup Class, or 1-Hour Personal Shopper Service. You can choose the same Beauty Experience each month or mix it up throughout your membership. Appointments must be booked in advance and are subject to availability.

• How long is the membership?

  Choose between a 3-month or 6-month subscription. Your $99 membership fee is automatically charged each month for the duration of your selected plan.

• Do I have to choose the same Beauty Experience every month?

  No. Mix and match! You may choose any one of the three eligible Beauty Experiences each month based on what you need.

• What happens if I don't use my Beauty Experience that month?

  No worries. Your unused Beauty Experience can roll over. Members may accumulate a maximum of three unused Beauty Experiences at one time.

• Can I book more than one Beauty Experience in the same month?

  Your membership includes one Beauty Experience per month. Once you've used your monthly Beauty Experience, any additional appointments or services booked that month are separate from your membership and are charged at the applicable rate.

• If I choose a makeup class, can I add the Personal Shopper Service?

  The Personal Shopper Service may be added at the regular $125-hour rate. Yes, you may book it along with your makeup class; however, the additional service is not included in your monthly membership or eligible for the 20% member discount.

• Can I use my membership for an on-location makeup appointment?

  No. The makeup appointment included as a monthly Beauty Experience is an in-studio service. On-location makeup appointments are booked separately and receive the applicable member discount.

• What fees are waived for members?

  • Early Morning Booking Fees

    (for appointments booked before 8am)

  • Holiday Hour Fees

    (appointments booked on holidays)

  • Same-Day Booking Fees

    (appointments booked on the same day requested)

  All other standard booking policies and applicable fees, including late arrival fees, still apply.

• How do the birthday rewards work?

  During your birthday month, you’ll receive TWO complimentary birthday rewards:

  • Birthday Glam: Enjoy one complimentary in-studio makeup appointment. A one-time coupon code will be provided for booking. Your Birthday Glam is just for you and cannot be transferred, rolled over, exchanged, or used by someone else.

  • Birthday Gift: Choose one complimentary gift from the Birthday Rewards Shop chenesebean.com/birthday-rewards the actual gift is complimentary, you’ll simply pay the shipping cost to have it delivered to the address of your choice.

  Birthday rewards are exclusively for you and are non-transferable. They cannot be rolled over, exchanged, or used by someone else and must be redeemed during your birthday month. If you don’t use them, you lose them!

• What happens when my subscription ends?

  At the end of your 3-month or 6-month subscription, you may choose to renew your Glam & Go Membership and continue enjoying your monthly Beauty Experiences and member benefits. Membership does not automatically extend beyond the subscription term unless otherwise stated when you enroll.

For additional questions, please contact info@chenesebean.com