Location

Appointments are held at 1821 Summit Rd., Suite 300B Cincinnati, OH 45237. Inside MidCity Office Suites. chenesebean.com/directions

Booking Appointments

• A non-refundable retainer of 50% is required to secure your appointment.

• The remaining balance is due at the completion of the appointment before leaving. Payments cannot be deferred to pay at a later time.

Business Hours

Monday - Saturday 9:00am - 7:30pm; Sunday 9am - 5:30pm

There’s a 24-48 hours response time for emails, calls and text messages. Anything received outside of business hours, will be replied to the next business day.

Appointments Outside Business Hours

Appointments before 8:00 am or after 7:30 pm incur a $50 non-refundable fee per artist or stylist. For 6:00 am or earlier incur a $100 fee. Fees are added after booking and due at the end of service. This is waived for Glam & Go memberships. Visit chenesebean.com/member to learn more and join.

Refunds

• No refunds. Non-transferrable.

Tardiness (Client)

• A 15-minute grace period is provided for late arrivals. After 15 minutes:

  • A $25 late fee will apply if the appointment can still be accommodated.

  • If the delay prevents completion on time because there’s another client or job assignment after you, the appointment will be canceled, and all payments will be forfeited.

Rescheduling

• Appointments must be rescheduled using the Confirmation Email received during booking.

• Upon rescheduling, the retainer is automatically applied to the new date, or a coupon code for the amount paid will be provided when needing to reschedule at a later time. The code will not expire and treated like a gift card.

  Limits & Fees

  All rescheduled appointments apply to the original one made.

  • 1st reschedule is allowed at no charge.

  • 2nd reschedule incurs a $35 rescheduling fee will be added.

  • 3rd reschedule cancels the appointment. A new appointment and retainer will be required to start over.

Cancellation (By Client)

Cancellations are accepted up to 24 hours before the scheduled service.

• Cancelling 24 Hours or More in Advance: Payments, including the retainer, are non-refundable. However, amounts paid may be transferred to a future appointment. A credit for the amount paid will be issued and may be applied toward a future service. Credits do not expire, are non-transferable, and have no cash value.

• Cancelling less Than 24 Hours in Advance:‍ ‍Payments, including the retainer, are non-refundable, non-transferable, and cannot be converted to a credit.

  Clients who cancel less than 24 hours before their appointment are responsible for 100% of the scheduled service total.

• Cancelled Appointment Credits: Credits are non-transferable, have no cash value, do not expire, and become void once redeemed.

Cancellation (By Makeup Artist)

In the event of unforeseen circumstances (e.g., family emergency, illness, severe weather), the following options will be provided:

• A trusted substitute artist will be arranged to fulfill the service.

• If a substitute is unavailable a full refund of all monies paid will be issued within 5–10 business days.

No-Call/No-Show (Client)

Failure to arrive for a scheduled appointment without notice will be considered a no-call/no-show.

• All payments made, including the retainer, will be forfeited. No-call/no-show appointments are subject to a fee equal to 100% of the scheduled service total.

  Future appointments may require approval and full payment at the time of booking.

Same-Day or Last-Minute Requests

• Appointments booked with less than 24 hours' notice incur a $35 urgency fee.

• This fee is waived for "Glam & Go" VIP members only.

Preparedness & Arrival

• Please arrive with a clean, makeup-free face.

• For a polished and clean look, brow grooming (waxing, threading, etc.) is recommended 1–2 days before the appointment. Referrals for brow grooming services can be provided.

• If makeup removal is required, plan to arrive 20 minutes early to remove it yourself. A $25 late fee may apply for delays caused by removal time.

• When arriving early, kindly wait in the lobby area until your appointment time.

• Additional guests are not permitted in the office suite during services but may wait in the lobby.

Removing Makeup

Makeup worn to an appointment must be removed by the client before the scheduled appointment time. Please arrive 15 minutes early to remove your makeup and wash your face.

Office Etiquette

To ensure a smooth and efficient experience during your makeup appointment at the studio office, please adhere to the following guidelines regarding phones and distractions:

• No Phone Use: Please refrain from phone use (calls, texts, or social media) during appointments to ensure an efficient experience.

• Guests Without Appointments: If you are bringing guests who do not have a scheduled appointment, kindly have them wait in the lobby area. This ensures that your appointment stays on track and within the allotted time. Unnecessary questions or interruptions from additional guests can lead to delays, which may extend the appointment beyond the scheduled time.

• White waiting in the lobby area, please respect the other businesses and in our facility and refrain from overly loud talking and laughter.

• Food and beverages are allowed, just not during makeup application.

Personal Makeup & Products

Due to liability reasons, bringing products from your personal collection (skincare, makeup, false lashes, lash glue, etc.) will not be used or applied by the artist. While bringing your own makeup or items is not necessary, if specific products are required to be used, please provide notification at least 48-72 hours in advance so arrangements can be made to purchase them to be used brand new on you and no one else. The quality of any personal products brought to the appointment cannot be guaranteed, and any items brought will not be used.

• Product Purchases for Clients: If a client requires specific products or lashes for their service, the artist will purchase these items on their behalf. These products are purchased specifically for the client and will be returned after the service. If retaining the products for future use is desired, please notify in advance to take them home.

• Reimbursement for Purchased Products:If specific products or lashes are requested for a service, payment for these items must be made before the purchase is completed. Once payment is received, the requested items will be purchased and used for the appointment.

  Clients may keep the products after the service if desired. Any unused products will be returned, but they are non-refundable as they are purchased specifically for the client’s needs.

  All purchased products are non-refundable due to customization to individual preferences. Product requests must be made at least 48-72 hours prior to the appointment to ensure availability.

Liability & Cleanliness

Highest standards of cleanliness and hygiene are maintained. Brushes and makeup products are sanitized between each use. Please inform the makeup artist of any skin conditions before makeup application. By booking, you release Chenese Bean Makeup Artistry from any liability regarding skin complications due to allergic reactions or other skin conditions.

Right to Refuse Service

The makeup artist reserves the right to refuse service if she feels uncomfortable, threatened, disrespected, sexually harassed, verbally abused, or if the client and/or their guests are uncooperative. Additionally, if the client has open facial wounds or a skin condition that could pose a risk of infection, service may be refused to protect health and safety.

Health & Safety

If you are experiencing symptoms of illness (e.g., coughing, fever, respiratory issues, flu-like symptoms, shortness of breath, sore throat) or have been diagnosed with COVID-19 or in contact with someone who has, please reschedule your appointment. A two-week quarantine is required before rescheduling if COVID-19 exposure is confirmed.

Force Majeure / Rescheduling & Cancellations (COVID-19)

• Rescheduling: In the event that an appointment must be rescheduled due to a force majeure event, any payments made will be applied to the new date (subject to availability). If the new date is unavailable, the remaining balance (except for the non-refundable retainer) will be waived.

• Cancellations: If an appointment is canceled due to a force majeure event, payments made will not be refunded. The outstanding balance will be waived. A gift card (coupon code) equivalent to the retainer amount may be issued for use at a later date, but this must be discussed and arranged.

Inclement Weather

In the event of bad weather or a winter weather advisory, appointments may be rescheduled for everyone’s safety. If either party must cancel due to weather, the client will receive a credit equal to the amount paid, which may be applied toward a future date. Credits do not expire.

Appointment Confirmation

Once your appointment is successfully booked, you will receive a confirmation email immediately to the email address used during booking. No further action, such as calling, texting, or emailing, is required on your part. If the email is not in your inbox, please check your spam/junk folder. If you still cannot locate the confirmation email, feel free to request another one to be sent.

Gift Cards

Gift cards are available in digital format only, are delivered by email, and do not expire. They may be used toward appointments, makeup classes, and weddings, and may be issued in two ways:

• Gift Card Purchases (Retail):
  Gift cards purchased through the website as a standalone purchase (not tied to a booked appointment) are considered gifts and are transferable one time to a new client only.

  Effective April 2026, gift cards purchased on or after this date may not be transferred between existing clients.

• Issued Credits (From Appointments): Any credit issued from an adjustment, rescheduled, or canceled appointment, including coupon codes or retained balances, is non-transferable and may only be used by the original client.

  These credits are equal only to the amount paid at the time of the original booking, non-refundable, and are not considered cash equivalents. They cannot be reassigned, shared, combined, or applied toward another client’s appointment.

  No exceptions will be made to transfer appointment credits between clients under any circumstances.

If you have any questions about the above policies, contact info@chenesebean.com. We appreciate our clients and look forward to having you! 

For appointments at homes, hotels, venues, or other on-location settings, the following policies applies (in addition to what’s listed above) to ensure a smooth and professional experience.

Booking Appointments

• A non-refundable retainer of 50% is required to secure your appointment.

• The remaining balance is due at the completion of the appointment before leaving. Payments cannot be deferred to pay at a later time.

Setup Time / Makeup Artist Arrival

Please allow 15-30 minutes for the makeup artist to set up the workstation upon arrival.

Travel / Mileage Fees

• For locations outside the Cincinnati 45237 area, a mileage rate of $0.70 per miles applies per artist/stylist for distances exceeding 20 miles. For destinations beyond a 2-hour driving distance, please contact us to discuss additional fees and arrangements.

• Traveling from 1821 Summit Rd., Suite 300B Cincinnati, OH 45237 » Google Maps «

Tardiness (Client)

If you are running late or not ready at the scheduled time, the following guidelines will apply:

• Waiting Time: If I arrive at the scheduled location and have to wait up to 15 minutes for the client to arrive, my Late Policy will apply.

• Extended Wait Time: If I am waiting for more than 30 minutes for the client to arrive, the appointment will be canceled, and the client will forfeit any payments made. This is because such delays affect my ability to stay on schedule for other clients.

No Phones & Other Distractions During The Service

The goal is to create a calm and focused environment, allowing for a seamless and efficient makeup application. Repeated interruptions may delay the process and impact the quality of the service provided. Thank you for your understanding and cooperation!

• No Phone Use: Avoid phone use during the appointment, including calls, texts, or social media activity. This ensures the makeup artist can focus fully on providing exceptional service without interruptions.

• Minimize Distractions: Refrain from leaving the makeup chair to handle consistent household situations or distractions.

• Impact on Timing: Repeated interruptions that delay the process may affect the makeup artist's ability to stay on schedule, potentially causing lateness for the next client. As appointments are typically booked one hour apart to allow for travel time, delays may result in the implementation of the Late Policy for subsequent clients.

• Late Policy Implementation: If the appointment causes a delay that affects the next scheduled client, the Late Policy will apply to the current service. This includes the potential to end the service prematurely to honor other commitments.

Clean & Ready Workspace

• A clean and tidy area should be prepared for the makeup service prior to the makeup artist’s arrival.

• If the designated area is not ready and requires cleaning or tidying before the makeup artist can set up, this will cause delays. Any resulting delay will be considered under the Late Policy.

Small Children

Please ensure proper supervision for children to keep them away from the makeup area. This helps prevent accidents and avoids any contact with makeup, tools, or items within the workstation.

Pets/Animals

Pets should be secured in a separate area before the makeup artist’s arrival to maintain a distraction-free and professional environment. This includes all animals that may bite, scratch, jump, or cause disruptions in any way.

Parking

• Commercial Property: When traveling to hotels, Airbnb, or similar venues in downtown areas, I will only park via valet due to the amount of equipment I bring (including makeup kit, chair, lighting, table, kit bag, and a wagon to load everything in). The cost of valet parking will be billed directly to the client or their room.

• Residential Property: Please ensure that there is adequate parking available near the property to accommodate my vehicle and equipment. If no parking is available, additional fees may apply or the client may need to provide alternative parking options.

Gift Cards

Gift cards are available in digital format only, are delivered by email, and do not expire. They may be used toward appointments, makeup classes, and weddings, and may be issued in two ways:

• Gift Card Purchases (Retail):
  Gift cards purchased through the website as a standalone purchase (not tied to a booked appointment) are considered gifts and are transferable one time to a new client only.

  Effective April 2026, gift cards purchased on or after this date may not be transferred between existing clients.

• Issued Credits (From Appointments): Any credit issued from an adjustment, rescheduled, or canceled appointment, including coupon codes or retained balances, is non-transferable and may only be used by the original client.

  These credits are equal only to the amount paid at the time of the original booking, non-refundable, and are not considered cash equivalents. They cannot be reassigned, shared, combined, or applied toward another client’s appointment.

  No exceptions will be made to transfer appointment credits between clients under any circumstances.

Policies under “In-Studio Appointments” still applies.

Booking Minimum

On-location services require a minimum booking balance of $250 for makeup or $500 for makeup & hair. In-studio services do not have a minimum. Bride-only options are available.

Price Quotes

All quotes are valid for 7 business days. Bookings are on a first come, first serve basis.

Book Your Date

A non-refundable retainer and signed contract are required. The remaining balance must be paid in full 3 weeks before the wedding date. For balances over $900, 3-pay payment plans are available upon request.

Makeup Application Timing

Bride 60 minutes, Adults 45 minutes each, Teens 30 minutes each and Flower Girls 15 minutes for two. 5-10 minutes will be included to clean & sanitize the artists workstation after each persons makeup is complete.

Touch-ups

Individual touch-up kits will be provided at the end of each service (makeup & hair). When provided by a makeup artist, the rate is $125 per hour.

Payments

Once the retainer has been paid with a contract on file, an invoice will be sent to you for the final payment. The final payment is due no later than 4 weeks before the wedding. Payments can be made by cash or major credit card. Money orders, cashiers checks, certified checks and personal checks are NOT accepted.

Client Portal Access

Our secure client portal offers brides 24/7 access to contracts, invoices, and payment options. Stay organized, manage schedules, and enjoy a stress-free experience with everything you need in one convenient place.

Account Changes

• In the event additional people may need to be added after booking, please email this adjustment 90 days prior to the wedding/event date. If an additional artist is needed, his/her availability is limited and may not be available at moments notice.

• Only one person (bridesmaid, mom, etc) can be deducted. If more, the client can make people substitutions or a gift card will be submitted to be used at a later date.

Late Fees

• Invoices: There's a $15 fee on past due invoices.

• Wedding Day Tardiness: A fee of $25 will be charged every 15 minutes the artist and/or stylist has to wait for the client, bride, bridal party and anyone being serviced (or to be let inside the "getting ready" location) when running late against the scheduled time of arrival and start time. If the makeup artist and/or hairstylist has been waiting around for 1 hour wedding day services are immediately cancelled.

Early Morning Fees

An additional $50 applies per artist and stylist for all services and appointments before 8am. And $100 per artist and stylist before 7am. Except for those in our "Glam & Go" Membership Program.

Holidays

An additional fee of $150 applies for appointments and weddings on a Federal Holiday. New Year's Day, Martin Luther King Jr. Day, Washington's Birthday, Memorial Day, Juneteenth, 4th of July, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas.

Mileage

There is no mileage rate within the Cincinnati area. When traveling outside of the 45237 area (office address), 20 miles or more. Or when traveling to multiple locations in one day, a mileage rate of $0.70 per mile applies.

Relocating Workstation

A $100 fee per artist will be added when needing to unpack/pack makeup kit, tools & equipment in order to move to a different area, room or address in one day. Along with a mileage rate of $0.70 per mile when travel between multiple addresses.

Business Hours

Phone calls, text messages and emails have 24-48 hours response time. Held during business hours 9:30am-7:30pm Monday-Saturday; 9:00am-5:30pm Sunday. Anything received during the weekend (busiest time) will be addressed the following Monday.

Cancelling Services

• The client (bride or person of contact) may cancel services at any time. This request must be submitted to info@chenesebean.com by the bride or client only. You will forfeit any and all retainers and/or payments made. If you cancel 3 months or less of the wedding date, the remaining total (final balance) is due as the cancellation fee. A "Cancellation of Services" agreement must be signed to close the account.

• In the event that Chenese Bean is unable to perform services for any reason including but not limited to sickness, accident, weather, etc., reasonable accommodations shall be made by finding a trusted and qualified replacement. If not, a full refund of the retainer will be submitted.

Gift Cards

Gift cards are available in digital format only, are delivered by email, and do not expire. They may be used toward appointments, makeup classes, and weddings, and may be issued in two ways:

• Gift Card Purchases (Retail):
  Gift cards purchased through the website as a standalone purchase (not tied to a booked appointment) are considered gifts and are transferable one time to a new client only.

  Effective April 2026, gift cards purchased on or after this date may not be transferred between existing clients.

• Issued Credits (From Appointments): Any credit issued from an adjustment, rescheduled, or canceled appointment, including coupon codes or retained balances, is non-transferable and may only be used by the original client.

  These credits are equal only to the amount paid at the time of the original booking, non-refundable, and are not considered cash equivalents. They cannot be reassigned, shared, combined, or applied toward another client’s appointment.

  No exceptions will be made to transfer appointment credits between clients under any circumstances.

Availability is on a first come, first served basis. Additional Terms & Conditions will be listed on the contract. Rates are subject to change without notice. Only contracted rates will be honored.

4 or 6 full face makeup applications with false lashes and touch-up kit. Based on which plan chosen.

• Appointments can be scheduled up to 6 months in advance.

• Membership Card.

• Guest Pass for one friend or family member.

• Additional Discount:

  • Elite Plan: 25% off all on-location appointments, makeup classes, personal shopper services and members who are getting married or renewing their vows. (discount not applicable towards bridal party attendants or other friends/family unless they’re a current member)

  • Elite Plus Plan: 25% off all in-studio appointments, makeup classes, personal shopper services and members who are getting married or renewing their vows. (discount not applicable towards bridal party attendants, friends/family unless they’re a current member)

• Private appointment access. Password protected.

• Exclusive VIP appointment times. Members can schedule appointments between 5:00am-9:00pm instead of during normal business hours.

• No additional fees on appointments before 9am or after 7:30pm.

• Additional fees for “Add-On Services” (listed below) are waived when booking an appointment:

  • Last Minute Appt / Same Day Emergency Fee $25

  • Early Morning / Late Evening Fee $50

  • Airbrush Makeup $35

  • Mink Lashes $35

  • Individual Lashes $25

  • Mink Lashes $35

  • Glitter or High Shimmer Eyes $30

  • Major Holidays $150

• Open major holidays. Otherwise closed for non-members.

• Locked in for 6 months from rate increases during active membership/contract period.

• Onboarding Gift (New Members, Excluding Renewals)

• Birthday Gift (New Members)

• Rollover appointments are allowed up to 6 months. If all appointments can’t be met by Dec. 31 of the same calendar year. Rollover appointments can not extend past 1 year.

• Rescheduling appointments allowed, pending artist availability.

• 1 no-show appointment within one calendar year will cancel your membership and you forfeit monies paid. Non-refundable.

• Appointments cannot be used by others as a replacement for the original member. The Guest Pass and appointments are exclusive to the member and are non-transferable.

• Loyalty Card points/benefits are not included with this membership.

• Can cancel at any time; forfeiting monies paid.

Please ensure you stick to the services included in your plan type. Upgrade (and downgrade) options are available at any time. Appointments are non-transferable and cannot be used by others.

The 15-minute late policy applies.

By joining, you agree to the terms outlined in the membership agreement.

Minimum & Booking Deadline

3 adults, 21 and up. Classes must be scheduled at least 30 days or more in advance. Closed major holidays.

Class Makeup Kits

Customized makeup kits are paid in full on a pre-order basis. And need a minimum of 2 weeks to create to be ready on the class date. Kits are non-refundable

Retainers & Payments

A 50% non-refundable retainer is due at the time of booking. Final payment due one week before the event.

Cancellations

Will need to be done one week before the event. If not, the remaining balance of the class will still be due.

Tardiness

A 15 minutes grace period is allowed when running late. In the event CBMA has to wait to longer than that to either enter into the premises, set up or waiting on people to arrive, a $25 late fee will be added every 15 minutes. And will consider the class cancelled after waiting 1 hour.

Safety & Sanitation

CBMA has the right to refuse service for a any party location in the event it's deemed as unsafe and/or unsanitary. Compromising the safety of CBMA.

Class Locations

When held in residential areas, classes must have adequate space prepared prior to arrival. If not, this can delay class set and starting on time. When held in a hotel, a large room or suite that will hold guests is highly important. Hotel is at the hostess' expense.

Food & Drinks

The hostess is responsible for supplying the food and drinks of their choice. If CBMA will be needed to provide this additional need a fee of $60 will need to be paid in full upfront.