1821 Summit Rd., Suite 300B Cincinnati, OH 45237
chenesebean.com/directions

Cell: 513-348-9004
Email: info@chenesebean.com
Business Hours: Mon-Sat 9:30am-7:30pm & Sun 9am-5:30pm

Preparedness & Arrival

• Please arrive with a clean, makeup-free face.

• For a polished and clean look, brow grooming (waxing, threading, etc.) is recommended 1–2 days before the appointment. Referrals for brow grooming services can be provided.

• If makeup removal is required, plan to arrive 20 minutes early to remove it yourself. A $25 late fee may apply for delays caused by removal time.

Booking Appointments

• A non-refundable retainer of 50% is required to secure your appointment.

• The remaining balance is due on the day of the appointment before leaving. Payments cannot be deferred to pay at a later time.

• Appointments scheduled before 9:00 AM or after 7:30 PM will incur an additional $25 fee, except for members of the "Glam & Go" program.

Refunds

• No refunds.

Tardiness (Client)

• A 15-minute grace period is provided for late arrivals.

• After 15 minutes:

  • A $25 late fee will apply if the appointment can still be accommodated.

  • If the delay prevents completion on time, the appointment will be canceled, and all payments will be forfeited.

Tardiness (Makeup Artist)

Every effort is made to arrive on time, especially for in-studio appointments. Arrival is typically 60 minutes before the scheduled time to set up and prepare. In rare instances where unforeseen circumstances occur (e.g., leaving an on-location appointment late, a prior client’s late arrival, or unavoidable delays such as traffic, accident, etc.), the following will apply:

• Notification: You will be contacted immediately with an updated arrival time.

• Delay Exceeding 15 Minutes:

  • The option to reschedule the appointment at no additional cost.

  • Proceed with the appointment at the adjusted time (provided the schedule allows) and receive either a 10% discount applied to the remaining balance or a credit toward the next appointment.

Rescheduling

• Appointments must be rescheduled using the Confirmation Email received during booking.

• Upon rescheduling, the retainer is automatically applied to the new date, or a coupon code for the amount paid will be provided when needing to reschedule at a later time. The code will not expire and treated like a gift card.

  Limits & Fees

  All rescheduled appointments apply to the original one made.

  • 1st reschedule is allowed at no charge.

  • 2nd reschedule incurs a $35 rescheduling fee.

  • 3rd reschedule cancels the appointment. A new appointment and retainer will be required to start over.

Cancellation (Client)

• 48 Hours or More in Advance: Payments, including the retainer, are non-refundable but can be transferred to a new date using a coupon code for the amount paid will be provided when needing to reschedule at a later time. The code will not expire and treated like a gift card.

• Less Than 48 Hours in Advance: Payments, including the retainer, are non-refundable, non-transferable, and cannot be used as credit.

Cancellation (Makeup Artist)

In the event of unforeseen circumstances (e.g., family emergency, illness, severe weather), the following options will be provided:

• A trusted substitute artist will be arranged to fulfill the service.

• If a substitute is unavailable a full refund of all monies paid will be issued within 5–10 business days.

No-Call/No-Show (Client)

• Failure to notify us of a missed appointment will result in the forfeiture of all payments.

• Future appointments will require approval and full prepayment.

Same-Day or Last-Minute Requests

• Appointments booked with less than 24 hours' notice incur a $35 urgency fee.

• This fee is waived for "Glam & Go" VIP members only.

No Phones & Other Distractions During The Service

To ensure a smooth and efficient experience during your makeup appointment at the studio, please adhere to the following guidelines regarding phones and distractions:

• No Phone Use: Please refrain from phone use (calls, texts, or social media) during appointments to ensure an efficient experience.

Personal Makeup & Products

Due to liability reasons, bringing products from your personal collection (skincare, makeup, false lashes, lash glue, etc.) will not be used or applied by the artist. While bringing your own makeup or items is not necessary, if specific products are required to be used, please provide notification at least 48-72 hours in advance so arrangements can be made to purchase them to be used brand new on you and no one else. The quality of any personal products brought to the appointment cannot be guaranteed, and any items brought will not be used.

• Product Purchases for Clients: If a client requires specific products or lashes for their service, the artist will purchase these items on their behalf. These products are purchased specifically for the client and will be returned after the service. If retaining the products for future use is desired, please notify in advance to take them home.

• Reimbursement for Purchased Products: If specific products or lashes are requested for a service, payment for these items must be made before the purchase is completed. Once payment is received, the requested items will be purchased and used for the appointment.

  Clients may keep the products after the service if desired. Any unused products will be returned, but they are non-refundable as they are purchased specifically for the client’s needs.

  All purchased products are non-refundable due to customization to individual preferences. Product requests must be made at least 48-72 hours prior to the appointment to ensure availability.

Save money and enjoy exclusive benefits with the “Glam & Go” VIP membership! Ideal for those needing multiple makeup appointments within 1-6 months, this membership offers on-demand services in-studio or on-location—no extra fees for early mornings, holidays, or after-hours.

Perfect for busy professionals, public speakers, influencers, and anyone with multiple events.

Elite Plan: Purchase This Plan

• 4 In-Office Appointments $299

• 6 In-Office Appointments $499

Elite Plus Plan: Purchase This Plan

• 4 On-Location Appointments (Tracie’s studio) $499

• 6 On-Location Appointments (Tracie’s studio) $799